How does the pre-order work?
When you make a pre-order you guarantee yourself the selected items with no strings attached. You tell us what you want but you don’t have to pay for the order right away. Even though the items are guaranteed for you, they are not immediately available to be shipped to you.
Once the items will be ready for shipping we will email you the details of your order and exact shipping costs. If all is good you will be able to pay for your pre-order with the payment link. If you change your mind and want to cancel the order, you can do that with no obligation.
After we receive your payment we will ship the bought merchandise to you. You can also select to pick up your merchandise at Hard Island Croatia 2018.
Why do we take preorders?
By taking pre-orders we know how much interest there is for a particular item and we can then predict when exactly the items will be delivered to us and shipped to you. No worries tho, all items are already tested and in production so you can count on having them ample time before Hard Island.
How do I place a pre-order?
It's simple, same as booking anything else in our shop. Choose your items on the STEP 1 of the booking process and click on the next step. Then follow the steps to place your pre-order. After the pre-order is placed you’ll receive a confirmation email. No payment is needed to complete the pre-order.
On Step 1 of the booking process read carefully the description of all products, select Your products and a number of units for each product.
On Step 2 input Your personal details, choose an option to pick up at the festival or shipping to your address. Be sure to enter your correct email address!
On Step 3 review Your booking summary, click 'Confirm' you agree to Terms & Conditions and go to next step.
On Step 4 review Your booking summary and the pre-order is done.
What are the shipping costs?
If you want to get your merchandise items sooner than at Hard Island Croatia 2018 or you can’t make it to the festival but still want to grab something from our newest collection, you can get it shipped to you! However, there are costs of shipping that we will have to charge you. We use only quality express shipping services with tracking.
Once the items will be ready for shipping we will email you the details of your order and exact shipping costs, but we will first request additional info from you to calculate the shipping costs. If all is good and you’re ready to complete your order, you will pay the full amount with added shipping costs and the items will be released for shipping to the provided address.
Have more questions?
If you got any problems during the ordering process or do you have special wishes, don’t hesitate to ask us on the live support chat or email us at email@example.com.