Terms and conditions

Please scroll down and read the full Terms & Conditions before purchasing a festival ticket, package and/or any other services. For Privacy Policy, please click here.



Not Allowed Objects

It is not allowed to enter Hard Island with the following objects: animals (except guide-dogs), own food and drinks, spray cans, drugs, glass, cans, plastic bottles, weapons, football club flags, sticks, walking sticks (medical crutches and devices excepted), banners, items with discriminating and/or provocative texts and/or expressions, blunt, stab or thrust weapons or firearms or other items that might be used as a weapon, items that might have a negative effect on the safety, health or wellbeing of the festival-goers, spray cans, fireworks, liquids, torches and any other item which may be considered as dangerous by the organisation. The security team and Hard Island team members has the last word in case of discussion. You will be body-searched upon arrival.

Decoration

Every visitor needs show respect to the locations and venues where Hard Island takes place. Tearing, breaking or any other form of destruction of the objects and decoration will result in the removal from the festival. Access will be denied for the remainder of the festival and possibly indefinitely.

Environment

We believe in a sustainable future. That’s why we care for people & our planet. Please minimize the waste and handle it properly during your stay in Croatia. Natural and cultural sights here are priceless and can not be restored if destroyed. We as the organisation and you as the visitor have full responsibility to keep this beautiful environment intact. That’s why we want to warn all our visitors to help us to keep Hard Island and surrounding area as clean as possible. Let’s reduce our waste and recycle if in any way possible. Do not throw waste or cigarettes on the groud, and especially not in nature, same goes for any other inflamable objects, such as lighters, spray cans, certain types of cosmetics etc. The climate is very hot in Croatia, so you can cause a fire that destroys vegetation, kills animals and puts human lives in danger!

Zero Tolerance drugs policy

Hard Island at all its locations and venues conducts an absolute zero tolerance policy with regard to drugs! It is forbidden to use, deal and/or to be in possession of drugs on all locations and venues of Hard Island. If you are caught using and/or dealing drugs or if you are found in possession of drugs, you will be forced to leave Hard Island. We will keep a keen eye out to make sure that everyone adheres to this rule. This policy is rigorously enforced and in relevant cases means handing over to the Police. Before entering Hard Island please dispose of any drugs you may have, without any further consequences. Directions and instructions of the (security) personnel should be followed immediately. In case of suspicion or actual possession of illegal or dangerous weapons, security is authorised to stop you.

Publicity: Flyers and posters

It is prohibited to distribute flyers or hang posters during the festival! No flyers are allowed at any of Hard Island locations and venues or in the streets.

Safety

Hard Island takes place in multiple locations and venues, all of which are secured by a proffesional third party security service. Even though Hard Island is not reposible or liable for their actions, we work together to provide maximum security for all our visitors. Outside of Hard Island the local police is responsible for both safety and security of visitors and local inhabitants. Address: Slatinska ul., 53291, Novalja, Croatia - Telephone: 00 385 53 675 860.

Terms and conditions

By purchasing a festival ticket for Hard Island and/or any other services, directly or via our sales channels, visitors automatically agree with the Terms and Conditions adopted by Getit d.o.o. (“the Organizer” or “us”).

Accommodation packages and all connected services, as well as check-in and local support services, are operated by GoNParty, the official ticketing and travel agency for Hard Island. Please read further information and details in the online shop.



Festival hours


Sunday 02 July 2017: during the time of the warm up party
Monday 03 July 2017: 15:00 - 20:00 & 22:00 - 05:00 (next day)
Tuesday 04 July 2017: 15:00 - 20:00 & 22:00 - 06:00 (next day)
Wednesday 05 July 2017: 15:00 - 20:00 & 22:00 - 06:00 (next day)
Thursday 06 July 2017: during the time of the cool down party

On Monday, Tuesday and Wednesday it will be possible to exchange the ticket voucher for a festival bracelet in the Check-in Point in front of Kalypso Beach Club. Opening hours are every day from 13:00 until 03:00 (next day).



Article 1


1.1 Anyone attending Hard Island at any of the locations where it takes place declares to have accepted these Terms and Conditions by purchasing a festival ticket.

1.2 Hard Island festival takes place at various locations, all of which will hereafter be reffered to with “Hard Island”

1.3 Anyone who fails to abide by these Terms and Conditions may be denied admission to Hard Island or may be expelled from it. Non-compliance with the Terms and Conditions gives the organisation the right to deny admission to Hard Island indefinitely.

1.4 The website of Hard Island, available on the domain hardisland.com, its entire content including these Terms and Conditions (hereafter “Website”), as well as all other documents and published and printed material, can be amended and overrided at any time without prior notice.



Article 2


2.1 Anyone who wishes to enter Hard Island must possess a valid Hard Island bracelet.

2.2 A Hard Island bracelet grants one (1) person admission on the day or days for which an admission ticket is purchased. All visitors possessing a Hard Island bracelet or special admission voucher enter Hard Island at their own risk.

2.3 The minimum age for Hard Island is 18 years. There will be no exception to this rule.

2.4 Hard Island daily tickets will only be available at the festival venue in case of not selling out during phase 3 of ticket sales or in case of a higher number of cancellations after sold out declaration. Furthermore, daily tickets only grant access during the night parties, regardless of the conditions mentioned for full festival tickets.

2.5 Faking or forging Hard Island festival tickets or bracelets is subject to criminal prosecution.



Article 3


3.1 Hard Island tickets or bracelets are neither refunded nor exchanged for another type of ticket.

3.2 In case of damage or improper tightness of Hard island festival and/or boat party bracelet, festival visitor needs to provide more than half of the broken bracelet in order to receive a replacement. Replacements will be issued at the discression of the Hard Island team members.



Article 4


4.1 All valid Hard Island festival or boat party bracelets will be checked by security or official Hard Island staff prior to entering a location or venue or a boat party.

4.2 The Organiser and official ticketing and travel agency GoNParty reserve the right to verify the identity of the festival visitors upon entering Hard Island festival venue. Visitor who do not possess a valid proof of identity will be denied admission to Hard Island without entitlement to a refund of the entrance fee. Valid proofs of identity are: a valid ID, passport, or driver’s license. Copies of proofs of identity are not accepted.

4.3 The official ticketing provider GoNParty will send the official Hard Island Voucher, a digital document that is proof of purchasing and buying a ticket, by email to the payee of the order, normally in 60 days from the order is completed but no later than the beginning of June 2017. Once the Voucher is sent, it is no longer possible to change it’s content and upgrades can be done only at our discression.

4.4 Loss or theft of a bracelet will not give entitlement to a refund of the entrance fee from Hard Island, while the visitor may be offered a possibility to purchase a replacement, at our discression.



Article 5


5.1 Admission to Hard Island is prohibited or may be refused or denied (without entitlement to a refund of the entrance fee) if a visitor (the following list is non-exhaustive):
- is under the influence of alcohol or drugs;
- is in the possession of or deals in drugs;
- was previously refused admission to other events / meetings by the Organiser or other authorities;
- shows behaviour which manifestly hints at an intention to disturb the peace or to provoke, by inciting to violence, hate, rage, etc.;
- puts the lives of other visitors at risk;
- is in the possession of banned objects;
- refuses to be searched/patted down by security personnel;
- refuses or fails to abide by these Terms and Conditions



Article 6


6.1 All Hard Island visitors may be searched or patted down by security personnel before being allowed admission to Hard Island .

6.2 Security personnel may ask all visitors to be subject to a pat down search and/or search of their clothes and luggage in order to intercept banned objects. If any banned objects are found, the security personnel will be entitled to confiscate the object and turn it over to the local authorities, with possibility to refuse the owner thereof admission to the festival.



Article 7


7.1 Inspection at the gates will be in accordance with the applicable laws and is aimed at finding weapons or hazardous objects which, if brought on the festival, may put the proper course of Hard Island at risk or otherwise endanger the safety of the public.

7.2 The following objects may not be brought into Hard Island:
- own food and drinks;
- drugs or other mind-enhancing substances;
- deodorant or perfume in large bottles or containers;
- any other objects (umbrellas, parasols, camera tripods, laser pens, etc. …) of which the security personnel decide that they pose a risk to the other visitors of the festival;
- projectiles or explosives in solid, liquid or gas form;
- flammable products or materials & aerosol cans;
- pyrotechnical objects (fireworks, torches, etc.);
- all weapons and other potentially hazardous or sharp objects (sticks, chains, knives, etc.);
- banners or other objects with discriminatory and/or provocative texts and/or expressions that may be used to disturb the peace, put the safety of the other visitors at risk, and/or damage goods and injure people;
- animals (except guide dogs);
- drones.

7.3 The following objects may be brought into Hard Island:
- guide dogs for visually challenged people;
- medical crutches and devices;
- disposable or compact photo cameras;
- sun screen, cosmetic products, deodorant in containers of up to 100ml;
- refreshers / vaporisers, small bag packs and other bags;
- 'selfie-sticks', with a maximum length of 1 meter in extended position and solely intended for taking pictures;
- swimming suits and/or extra clothes;
- mobile phones & chargers;
- hats and/or other kinds of sun protection;
- cigarettes;
- disposable lighters;
- flags;
- beach Towels;
- sunglasses.



Article 8


8.1 Visitors to Hard Island are not allowed to:
- enter zones to which the admission bracelet does not allow admission (VIP, SuperVIP, press area, backstage, etc.);
- climb on constructions, fences, light bridges, benches, or any other structures at Hard Island locations and venues;
- block entrances, exits and emergency exits;
- disguise themselves in order to make themselves unrecognisable with the intention to disturb the peace or put the safety of the other visitors at risk;
- sell food, drinks or other products without the express permission of the Organiser;
- throw or shoot objects in solid, liquid or gas form;
- smoke where smoking is banned;
- urinate in public;
- wear full facial coverings (masks, morph suits, etc.);
- park a vehicle at the VIP parking of clubs at Zrce Beach. Vehicles may be towed at the owner’s expense;
- tearing down, breaking, or trashing decorations;
- make fires;
- crowd surf.



Article 9


9.1 Wearing texts, symbols, objects, clothes and/or other (visible) external expressions explicitly representing a political, social movement or group is prohibited. Anything that hints of discrimination, incitement, or racism is strictly prohibited.



Article 10


10.1 To ensure the public order and safety during the festival, all those present at Hard Island are obliged to obey the instructions and directions given by the Organiser, security team or the persons designated to give instructions or directions on Hard Island locations and venues at all time.



Article 11


11.1 For safety reasons the Organiser reserves the right:
- to interrupt or discontinue the festival;
- to prevent visitors at Hard Island from leaving the festival until further notice;
- to ask visitors to leave Hard Island;
- to refuse visitors admission to Hard Island, even if they possess a valid admission ticket or bracelet.

11.2 The Organiser may find himself forced to change or alter the festival programme. In this event the admission ticket will remain valid but no entrance fee will be refunded or exchanged.



Article 12


12.1 All visitors to the festival declare that they have been informed that the Organiser collects data for security reasons. The Organiser may use the personal data obtained through the selling of the admission tickets for promotional reasons. All personal records are used in compliance with Croatian Law on the protection of privacy.

12.2 By entering Hard Island all visitors automatically consent to being photographed and/or filmed and to the resulting digital images being used or broadcast by the Organiser. The Organiser may use these digital images for promotional and/or commercial purposes related to Hard Island, including with regard to all commericial and media partners. These images are furthermore recorded and stored by the police and/or the Organiser in connection with maintaining and enforcing the safety on the festival and the prevention, tracing and punishing of crimes and breaches of the Terms and Conditions through identification on the basis of these digital images.

12.3 Hard Island locations and venues might be under CCTV surveillance in conformity with the corresponding Croatian Law.

12.4 If a visitor objects to his/her personal data being used for promotional and commercial purposes, he/she may submit, at no cost, a written request to the Organiser to stop this use. All visitors may furthermore request the Organiser in writing to change or modify their personal data.

12. 5 Visitors are not allowed to use pictures taken and/or films made by them at Hard Island for commercial or publicity purposes without the prior written permission of the Organiser.



Article 13


13.1. Many areas in Croatia, including the Island of Pag, are beautiful and important natural and cultural attractions. All visitors of Hard Island are consequently obliged to help keep the enviroment intact, safe and clean. Harming the environment and/or causing any kind of damage may be subject to criminal prosecution.



Article 14


14.1 Hard Island Ticket

Tickets to Hard Island can only be purchased via www.hardisland.com or other official sales channels listed on our Website. Tickets that are obtained in a different manner may be cancelled at all times. Do not purchase your Hard Island tickets through unofficial channels!

Upon successful purchase of a ticket, payee shall receive a payment confirmation email confirming the purchase. The email will contain information regarding the Voucher and a PDF document containing all the details of the payee booking.

Ticketing services are provided by GoNParty, the offical travel agency of Hard Island



Article 15


15.1 Hard Island Packages

Accommodation packages and similar travel services can be booked directly on our Website and other official sales channels listed on our Website. Services booked through unoffical channels will not be processed by Hard Island. All photos on the website are symbolic and do not necessarily represent final provided services.

Just like ticketing services, all travel services such as accommodations, transfers, local support and similar is provided by GoNParty, the official travel agency of Hard Island



Article 16


16.1 Hard Island Boat parties

One of the locations where Hard Island takes place are small and medium size cruise boats. Admission to any of the Boat parties is not included in the festival ticket and must be purchased separately.

Boat parties are organised in cooperation with companies that operate the boat and those companies are solely responsible for the organisation and safety of the event. All visitors of Boat parties agree to obide by the rules and instructions from the operator of the cruise boat. Further more, all visitors agree to understand that Hard Island team members will do their best to provide the best experience, but Hard Island is not liable for the quality and safety of the Boat parties.



Article 17


17.1 The distribution of flyers or putting up posters in or outside Hard Island during the festival is prohibited.



Article 18


18.1 Hard Island applies a zero-tolerance policy with regard to drugs.

18.2 Using, dealing in or the possession of drugs at Hard Island is strictly prohibited. If proof hereof is found, through strict surveillance and inspection, the person involved will be expelled from Hard Island and may be denied admission indefinitely.

18.3 All visitors must leave any drugs before entering the festival sites.

18.4 If a visitor is prescribed certain drugs for health reasons, he/she must present a valid medical certificate before being allowed to bring the specific drugs to Hard Island.

18.5 All directions and instructions given by the security personnel must be obeyed immediately. If possession of banned or dangerous weapons is suspected, the security personnel will be entitled to make a search. Refusal to submit to a search may result in being expelled from the event.



Article 19


19.1 Upon presentation of valid proof, disabled visitors may use the VIP parking lot of the clubs at Zrce Beach (subject to availability).

19.2 Disabled visitors can access most Hard Island locations and venues and may be accompanied by up to two persons. Where access is not easy for disabled persons, they will be assisted by Hard Island team members to the extent of their best ability. If access for some reason will not be possible, Hard Island will not be held liable in any form or capacity.



Article 20


20.1 The Organiser is solely liable for direct damage suffered by a visitor that is directly and solely caused by a breach on the part of the Organiser. However, only damage for which the Organiser is insured and in respect of which the insurer pays out is eligible for compensation. Excluded from compensation are: (i) consequential damage, (ii) immaterial damage, and (iii) damage intentionally caused by the visitor or as a result of his/her wilful recklessness.

20.2 All visitors enter Hard Island at their own risk, in the sense that the Organiser does not accept any liability for damage caused by entering the site and/or attending the events, e.g. loss of hearing, loss of vision, or other physical impairments.

20.3 Hard Island festival takes place at various locations or venues during the festival hours, including but not limited to: clubs, bars, boats, hotels, hotels, pool facilites and beach facilities. All visitors enter these locations at their own discression and risk and will respect and accept the rules and conditions of each location or venue. Hard Island will not be held liable in any form or capacity for problems, damage, injuries no matter how severe or even death, which occured at or caused by the location or venue.



Article 21


21.1 The Organiser may only cancel or postpone Hard Island in the event of force majeure or if the Organiser has another demonstrable compelling reason to cancel or postpone Hard Island. Force majeure includes but is not limited to: terrorist threats, terrorist attacks, poor weather conditions, strikes, fire, war, government intervention, epidemics, artists falling ill, failure of and/or delays in technical facilities, failure of and/or delays in means of transport, etc.



Article 22


22.1 These Terms and Conditions are exclusively governed by and will be interpreted in accordance with Croatian law, with the exclusion of the rules on conflict of laws.

22.2 Any disputes will be exclusively referred to the competent court in Split.

22.3. The Organiser will nevertheless be entitled to submit a claim before the court that would have jurisdiction under the statutory rules on jurisdiction.

22.4 If any provision in these Terms and Conditions, or any part thereof is, or is declared, invalid or unenforceable, the other provisions of these Terms and Conditions or the remaining part of that provision will remain in full force and this provision will be automatically replaced (by operation of law) by a valid provision that corresponds with the purport of the invalid provision as much as possible.



FAILURE TO COMPLY WITH THE TERMS AND CONDITIONS WILL RESULT IN ADMISSION BEING REFUSED OR DENIED, OR IN BEING EXPELLED, WITHOUT ANY REFUND OF THE ENTRANCE FEE. ALL VISITORS WHO ARE REFUSED OR DENIED ADMISSION OR ARE EXPELLED ARE OBLIGED TO IMMEDIATELY LEAVE THE FESTIVAL SITE.


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